A resort client knew they had a good thing going. The guest comments were nearly all positive, the complaints were very low and the online reviews were glowing. They had the usual Welcome and Pre-Arrival emails in place – and those were performing well – but they realized they were doing little to nothing to encourage their existing customers to come back.
A client of Konvey regularly attends consumer shows, where they have experienced success obtaining lead contact information, but they did not have the time or resources to manually follow-up with all of these new leads. Konvey proposed easy-to-implement solutions that would help them at every step, including automation that would save them time.
A client needed to send an email to a large collection of contacts every day, but did not want to rely on their IT or digital media staff to update and build the message each time. Konvey's related tables functionality to the rescue!
A Konvey hotel client needed to drive business and awareness for its newly-constructed spa facility. To determine who the most likely spa customers were and direct more specific marketing efforts at them, based on contacts’ mailing behavior, Konvey’s custom filters were used.
An issue facing many of Konvey’s ski resort clients is managing rental shop and ski lesson issues for guests visiting during the busy weekend and holiday times.
Any B2C business that takes its online reputation seriously can benefit from a reputation gain campaign. The good news? It’s easy to configure Konvey to help accomplish that seemingly daunting task.
A ski resort client was interested in communicating with their lodging guests while they were visiting the resort, in order to increase ancillary spending.
A Konvey ski resort client sends snow conditions report mailings daily, but wants to let the customer determine when they would prefer to receive the mailing when they sign up or edit their profile.